Terms and Conditions for Online Produce Purchase

1. Order Acceptance and Processing

• No agreement is formed with a customer until an order has been accepted and processed by our team. Occasionally, stock issues or technical glitches may occur, delaying the acceptance process.

2. Payment

• Customers are required to make payment at the time of placing an order.

• We accept various payment methods, including credit cards, bank transfers, and digital wallets.

3. Sourcing and Availability

• Our commitment is to provide fresh and high-quality produce.

• Some items may require sourcing from specific regions or farms, which can impact delivery times.

• Customers will be informed promptly if any delays occur due to sourcing challenges.

4. Delivery Timeframes

• We strive to deliver orders promptly.

• Estimated delivery times will be communicated during the checkout process.

• Delays due to unforeseen circumstances (e.g., weather, transportation issues) will be communicated to customers.

5. Refunds and Cancellations

• Customers have the right to cancel an order before it has been processed.

• Refunds will be issued promptly for canceled orders or items out of stock.

• We adhere to Australian Consumer Law regarding refunds and returns.

6. Communication

• Customers will receive order confirmations and updates via email.

• Our customer support team is available to address any queries related to sourcing, delivery, or product availability.

7. Liability

• While we make every effort to meet delivery timelines, we cannot be held liable for delays beyond our control.

• Customers are encouraged to contact us if they encounter any issues within 24 hours of receiving their produce.